FREQUENTLY ASKED QUESTIONS

“When should I start shopping for my wedding gown?”

We recommend that you begin shopping for your wedding gown 9 to 12 months prior to your wedding date to ensure that you are not rushing through the process. You are ready to seriously start shopping for your dress once you have an exact wedding date, have booked your venue, and determined a budget. Since gowns take between 4 and 6 months to produce and bring in, with additional time then needed for alterations, you should plan to have your dress ordered at least 8 to 9 months before your wedding. While some designers are able to accommodate rush orders if a dress is needed in a shorter time-frame, not all can. If/when a rush order is approved, you will incur additional fees to expedite production of the gown.

“Do I need an appointment to try on wedding dresses?”

Yes. As a small boutique, we require appointments so that we can provide each and every bride with an intimate and personal shopping experience. Appointments can be made by calling the boutique or through our online booking system, here. Should you have any special questions, concerns or requests regarding an upcoming appointment, you can also email us at info@nyanzabridal.com.

“Do you accept walk-in appointments?”

No. Nyanza is a small boutique and appointment space is limited; we are frequently fully booked- especially on weekends. As such, we are rarely able to accommodate walk-ins. We kindly ask that you book an appointment if you are looking to shop our collection of gowns. (No appointment is required to browse.)

“What should I bring to my appointment?”

You should always come feeling your best! Having your hair and make-up done nicely can help you envision yourself as a bride. A strapless bra and shape-wear can also be helpful, however they are not required. We also encourage you to bring any inspiration images of dresses or styles you are interested in trying on.

“How long is my appointment?”

Appointments are scheduled for 90-minutes. We find this is enough time for a chat with your consultant, an introductory tour of the boutique and all or our designers, plus time to pick out and try on anywhere from 8 to 12 dresses. If you need more time to find your dream wedding dress, we are happy to book a second or even a third appointment for you! At Nyanza you are welcome to come back for as many appointments as you need- we don’t want you to say ‘yes’ to the dress until you are ready.

“How many people can I bring with me?”

In order to provide intimate and semi-private appointments, we ask that you limit your number of guests to 4. Shopping for your wedding gown is a special and very personal experience. Therefore we recommend that you only bring those whose opinion you trust and value most. We have found that too many guests can distract and overwhelm a bride. We want your experience to be as stress-free as possible! Once you have chosen your gown, we are happy to make time for you to bring your friends and bridesmaids to see you try on the one!
*If you would like to bring more guests to an appointment, or enjoy a truly luxurious shopping experience, please inquire about our VIP Appointments.

“Is there a fee for the appointment?”

Yes, Nyanza Bridal charges a fee for first-time appointments. These fees are as follows: $25 for a weekday appointment, and $35 for a weekend appointment. Please note that fees must be paid 24-hours in advance of the appointment; a booking will not be confirmed or finalized until payment has been completed. Additionally, Nyanza does charge a $50 fee for no-shows and/or cancellations made less than 24-hours prior to the appointment..

“What is a VIP Appointment, and how do I book one?”

We offer an exclusive VIP shopping experience where brides may book an extended, private appointment! A VIP Appointment includes:

• A two-hour extended appointment during which time the entire boutique is reserved for your and your guests;
• The chance to be styled by the owner, Ashley, or one of our elite bridal stylists;
• Drinks and sweet treats for you and your guests (limited to 8 guests).

The VIP Appointment begins at $125. Additional time and services may be negotiated. To request a VIP Appointment, please send an email to info@nyanzabridal.com, with the subject line “NYANZA: VIP” or make note of this request when completing the online booking form.

*Please note that VIP appointments cannot be offered during trunk show events, as appointment space is very limited and we must adhere to a strict schedule to ensure all those looking to attend, can.

“What is the price range of the dresses at Nyanza?”

The majority of our gowns range in price from $4,000 to $12,000. While we do have a small selection of styles below this price point, options will be very limited. In general, we recommend budgeting at least $4,000 for a designer wedding dress at Nyanza. Before scheduling an appointment, make sure you have determined a budget for your dress. A wedding gown is an investment- both emotionally and financially; at Nyanza we want to make your dreams come true, while being very respectful of your budget.

“What size gowns are available for try on?”

We only have one sample of each designer gown available for try on; these are a standard bridal sample size, 8 or 10. Please keep in mind that bridal sizing runs 1 to 2 sizes smaller than women’s regular street sizing. If the sample is either too big or too small for you, we have tricks of making it fit so as to give you the best sense of how the dress will look and fit in your size. If you anticipate needing a larger sample size, please let us know prior to your appointment and we will do our best to accommodate your request.

“Can your order other dresses from the designer I love?”

In most instances, yes! We have access to nearly every style that our designers produce. Therefore if there is a dress you are loving that you don’t find in-store, please let us know. We would be happy to chat with you about the process of bringing in a traveling sample! (Please note that there is a fee for bringing in a sample. This covers the fee charged by the designer and the cost for Nyanza to have the dress shipped in and back out again.)

“Do you have veils and accessories?”

Yes! Nyanza has a selection of veils and jewelry to compliment your gown. We offer Accessories Appointments to focus specifically on styling you and completing your bridal look. Please note that while our jewelry is on display, veils are kept off the floor due to their delicate nature and are not available for browsing. It is also important to note that none of our veils are kept in stock, and must be ordered. (Most veils and accessories take 8-10 weeks to produce and bring in, and can be customized to your color preferences.)

“Do you offer alterations?”

Yes. We offer alterations services for an additional fee. The cost of alterations is determined by the style of the gown and the scope of alterations needed. Alterations take place at the boutique, and you will be assisted by one of our consultants as well as the seamstress; both will ensure that your gown is styled and fitted perfectly for your big day. While you are not obligated to do alterations with us, we highly recommend that you do as our seamstress is familiar with the intricate nature of couture, designer gowns. *Please note that alteration services are reserved solely for brides who have purchased their gown at Nyanza Bridal.

“When can I expect my gown to arrive?”

Every designer has a different delivery schedule, however most dresses take between 4 and 6 months to produce and bring in. Some gowns are available sooner depending on the designer and the style chosen. If you select a style that takes more time to produce than what you have, rush options may be available but cannot be guaranteed. (If/when a designer can accommodate a rush, additional fees will be charged to expedite production and ensure a timely delivery.) It is important to note that production times can and do differ from when we want a dress in-store. In general, gowns are scheduled to arrive approximately 8-10 weeks prior to the wedding so as to ensure time for alterations. (We will not request a dress to arrive sooner than this, unless it is necessary due to travel plans and/or you ask us to.)

“I changed my mind- can I return or exchange my dress?”

No. All of our gowns are made-to-order upon purchase. This means the gown is ordered and being made just for you. As such, returns and exchanges are not possible. Our best advise: once you find your dress, stop shopping!